Under no circumstances does Banco BOCOM BBM request:

  •  Personal information via e-mail;
  •  Checking account numbers, passwords or any other document numbers.

Banco BOCOM BBM does not send e-mails with executable files attached (files that execute commands when opened by the user; the most common file extensions are EXE, BAT, SCR, COM, VBS and PIF).


  •  Keep your antivirus active and updated;
  •  Only download files from reliable sources;
  •  Only use floppy disks on reliable computers;
  •  Do not open attached files or follow links from unexpected e-mails even if they seem to come from a known sender;
  •  Do not use programs that have not come from official suppliers;
  •  Use Internet protection programs, such as firewalls;
  •  Keep the operating system and application software updated, according to the manufacturer’s security instructions.


Beware when you receive the following e-mail content:

  •  Program installation suggestions;
  •  Screens requesting several passwords;
  •  Unknown senders or receivers;
  •  Grammar mistakes and typos;
  •  Poor quality image;
  •  Urgent request to click on a link;
  •  Offer of unrequested services or awards.

If you receive a suspect e-mail, delete it immediately.


  •  Use a different password for each service;
  •  Do not use easily identifiable passwords, such as your house number, birthdays, telephone numbers and document numbers;
  •  In the case of passwords featuring letters and numbers, do not use words that make sense. Use random sequences of characters. A good option is to use the initial letters of a sentence that only you know, combining numbers and uppercase and lowercase letters;
  •  Do not disclose your passwords to anyone;
  •  Do not write down your passwords, memorize them;
  •  Change your passwords periodically;
  •  When using the Internet or other channels to access your account, be careful when typing in your password so that it cannot be identified by people nearby.

Downloads (only in Portuguese)